Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Promotional content will be removed and issues concerning ’s services should be routed to our Customer Service or Accommodation Service teams.Ĭontributions should be appropriate for a global audience. Please don’t include personal, political, ethical, or religious commentary. The most helpful contributions are detailed and help others make better decisions. They're also applicable regardless of the comment's tone.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly, without limiting expression or strong opinions. ’s role is to be a feedback distributor for both guests and properties. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content.

We'll also provide transparency over the status of submitted content.Īfter a review has been submitted, you can modify it by contacting customer service. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with guidelines. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay.Ĭontributions to are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. All we ask is that you follow a few simple guidelines. We want you to share your story, with both the good and the not-so-good. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? This allows us to verify that our reviews come from real guests like you. Only a customer who has booked through and stayed at the property in question can write a review. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months.

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